In this session, Amelia Dunlop, author of Elevating the Human Experience, discusses some of the points in her book about creating a better human experience in the workplace. She also shares best practices and strategies on how companies and leaders can use data to foster a better human understanding for their workforce.
Amelia’s Book:
Elevating the Human Experience: Three Paths to Love and Worth at Work by Amelia Dunlop https://amzn.to/3F2lWn1
Podcast Link:
iTunes: http://math.im/jofitunes
Youtube: http://math.im/jofyoutube
As the Chief Experience Officer at Deloitte Digital and leader of the US Customer Strategy and Applied Design practice for Deloitte LLP, I help companies develop winning strategies that combine innovation, creativity, and digital strategy. I lead a team of exceptional problem solvers who use human-centered design and customer insights strategies to help businesses shift their focus from the customer experience to the human experience. As a result of our work, I was honored to receive Consulting Magazine’s 2020 Top Women in Technology Award for Excellence in Innovation.
Timelines:
1:02 Amelia’s journey.
2:06 A brief on Amelia’s career.
3:08 The evolution of the field of human experience.
4:30 The proper use of data.
6:36 Pandemic vis a vis the human experience.
8:29 Organization’s dealing with the changing customer experience during the pandemic.
10:13 Examples and best practices of a successful organization managing the pandemic.
12:08 What’s an ideal experience run organization.
13:51 Exciting experiments on the human experience are trending today.
16:01 Advice for leaders to create a better human experience.
17:39 Practical steps leaders can take in creating a better human experience.
22:10 On Amelia’s book “Elevating the Human Experience.”
25:03:00 Three ways to achieve self-worth.
27:00:00 Evaluating the three paths to self-worth.
30:28:00 Challenges to attain self-worth.
33:41:00 Dealing with low self-worth.
35:52:00 The changing perception of self-worth from a cultural point of view.
38:33:00 Steps organizations can take to create an environment of self-worth.
42:15:00 The role of data in creating a human-centric organization.
44:00:00 The role of a leader in creating a human-centric organization.
45:20:00 Connection between self-worth and burnout.
48:15:00 The ideal reader for “Elevating the Human Experience.”
49:26:00 Rapid fire.
51:38:00 Amelia’s success mantra.
53:00:00 Can curiosity be taught?
55:38:00 Amelia’s favorite reads.
59:28:00 Clos犀利士
ing remarks.
Question:
- Starter: Give your starter pitch 1 point that this book points to:
- Vishal briefly introduce guest
- What would Chief Experience Officer means for Deloitte?
- How has pandemic been for transforming experience?
- What easiest human experience fixes could you think of as a leader leading a large organization?
- What keeps you up at night?
- Walk us on some of the best or worst practices businesses undertake in the name of human experience?
- Why write this book??
- What are some surprises you found while working on this book?
- How can each of us elevate the human experience, and what does that mean? Can you share an example?
- Why do so many people doubt their self-worth and feel it challenge them during the workday?
- What was your own journey to finding your self-worth at work?
- What are the three paths defining love and worth at work?
- How are burnout and lack of self-worth related?
- What can managers do to nurture people’s self-worth?
- What’s one simple tip on how we can validate a coworker’s self-worth tomorrow?
- Rapid Fire [Say what comes to your mind]
17 a. #purpose
17 b. #Entrepreneurship
17 c. #Failures
17 d. #Growth
17 e. #Culture
17 f. #humanexperience
17 g. #Disruption
17 h. #JobsOfFuture
17 i. #burnout
17 j. #FutureofOrganization
Stage 5: Closing
- What are 1-3 best practices that you think are the key to success in your journey?
- Do you have any favorite read?
- As a closing remark, what would you like to tell our audience?
About TAO.ai[Sponsor]:
TAO is building the World’s largest and AI-powered Skills Universe and Community powering career development platform empowering some of the World’s largest communities/organizations. Learn more at https://TAO.ai
